Return & Refund

Remember, once you receive your item, you have 29 days to submit a return.
* The original shipping charges incurred on your purchase are not refundable as part of your return.
* All defective products are replaced free of charge.

    • The printed image is not clear.
    • The printed image is not in the center of the shirt.
    • Package received wrongly against the order.
    • Damaged due to delivery: torn, dirty…
    • The order is not in the right size, color or style compared to the order.
    • Other mistakes caused by us…

* All products you buy on teelooker.com are allowed to exchange or return. You only have one time to exchange products that you have placed incorrectly in size, style or color. If you want to return a product that does not belong to the case. Such as, you purchased the wrong product, it doesn’t fit, or they no longer want the item. In that case, you have to pay Actual cost of return shipping.

  1. If something you received is defective or not up to our usual standards please contact us at [email protected] with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!
  2. Our system works automatically. Once the order has been produced or shipped, we cannot interfere with the process at this time. But you can exchange or return according to the way below.

HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
How many days do customers have to return a product?
29 days.
Customers must return their product
By Mail

  • For Defective Products: This happens when the product is incorrect, damaged by the carrier, or defective in another way.
    = In the box
  • Who will pay for return shipping?
    = No Cost for Return Shipping
  • What is your restocking fee?
    = No Restocking Fee
  • For customer remorse: This happens when a customer purchased the wrong product, it doesn’t fit, or they no longer want the item
    = In The Box

Return:
(We only allow return on items that are new and have not been worn or washed.)

  • Please return the address: 11909 Shelbyville Road Louisville, KY 40243 USA . (note your order number or email order so that we can process your order upon receipt of the return package.)
  • When the tracking status shows that the package has been successfully sent back. Please send an email to [email protected] with the following title and content:
  • Subject: Return Order XXXX (XXXX is the number of orders you need to Return.)
  • Content: Tracking number or link to view delivery status.
  • After confirming that the package has been entered, we will refund the money to your account. (excluding shipping fees)

Exchange:

(We only allow exchanges on items that are new and have not been worn or washed.)

  • Please reset the new order according to the size, style, color or design you want to exchange.
  • After you receive the shirt you need to exchange. Please return the address 11909 Shelbyville Road Louisville, KY 40243 USA. (note your order number or email order so that we can process your order upon receipt of the return package.)
  • When the tracking status shows that the package has been successfully sent back. Please send an email to [email protected]oker.com with the following title and content:
  • Subject: Exchange Order XXXX (XXXX is the number of orders you need to exchange.)
  • Content: Tracking number or link to view delivery status.
  • After confirming that the package has been entered, we will refund the money to your account. (excluding shipping fees)

Refund
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn’t take that long.
If your refund still hasn’t been applied after you receive your next bill, please let us know at [email protected] and we’ll be happy to resolve that for you.

Contact us at-
Support:24/7-
Email: [email protected]
Phone Number: +17472310628
Address: 11909 Shelbyville Road Louisville, KY 40243, USA